ZS launches the ZS Impact Institute to help leaders navigate industry disruption
The institute debuts with new study showing how AI is transforming patient behavior, healthcare systems globally
EVANSTON, Ill., June 24, 2026 — ZS, a global management consulting and technology firm, today announced the launch of the ZS Impact Institute which generates in-depth insights into the forces reshaping healthcare and other industries, including the rapid advancement of artificial intelligence.
The ZS Impact Institute will produce original research to help business leaders understand how emerging trends are changing customer behavior, decision-making and outcomes, and what actions are required in response. It reflects growing demand for independent, evidence-based perspectives that go beyond trend analysis to quantify these shifts and their implications for decision-making.
“Too often, organizations are rich in data but short on direction,” said Pratap Khedkar, CEO of ZS. “Leaders don’t just need insight. They need clarity on what to do next. That’s our commitment with the ZS Impact Institute: to help leaders turn evidence-based insight into clear action and action into meaningful change.”
The ZS Impact Institute’s inaugural study, the 2026 Future of Health Report, reveals a fundamental shift in how health decisions begin and evolve, with patients finding AI almost as helpful as interactions with their doctors. As more individuals turn to digital tools to inform healthcare decisions before engaging with providers, organizations face growing pressure to adapt care delivery, communication and engagement models. The report, which draws on data from more than 10,000 healthcare consumers and providers across the U.S., Germany and China, outlines actions that C-suite leaders must take to keep pace or risk falling behind.
Learn more about the ZS Impact Institute and its inaugural research, the 2026 Future of Health Report.
About the ZS Impact Institute
The ZS Impact Institute delivers data-driven foresight and decision-ready guidance for leaders navigating disruption. By combining proprietary research with real-world experience, the Institute helps executives understand what’s changing, why it matters and what to do next, so they can turn ideas into results that improve life and how we live it.
About ZS
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Founded in 1983, ZS has more than 15,000 employees in over 40 offices worldwide. To learn more, visit www.zs.com or follow us on LinkedIn.