Peter was recognized as a “Rising Star of the Profession” by Consulting Magazine in 2018 for excellence in client service for a Fortune 200 insurer.

Peter is a principal at ZS with 20 years of experience partnering with Fortune 500 clients to solve complex business challenges through data-driven strategies. He leads ZS’s digital customer experience service line across many industries including travel and hospitality, retail, financial services and others.

Peter’s expertise encompasses key business areas, including go-to-market strategy; analytics capability development; customer experience design and life cycle management; contact center transformation; and talent enablement.

Peter regularly contributes to industry thought leadership through conferences and publications with organizations like Strategic Accounts Management Association (SAMA) and WorldatWork.

Peter received an MBA from the Kellogg School of Management at Northwestern University and holds a B.S. in industrial and management engineering from Rensselaer Polytechnic Institute.