The ZS and Veeva partnership
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The ZS and Veeva partnership
Implement, optimize and scale Veeva solutions that elevate the customer experience with ZS and Veeva. As a Veeva Certified Gold Technology Partner, ZS helps teams get the most of Veeva’s connected suite of customer relationship management (CRM) tools.
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Transform customer experiences with ZS and Veeva
Optimize customer experiences across marketing and sales interactions and clinical trials, driving stronger engagement and measurable growth. Our life sciences expertise, combined with AI-enabled solutions and Veeva-certified talent, help you optimize your Veeva Commercial Cloud, Veeva Vault CRM and Veeva Clinical Platform, enabling smarter engagement, better adoption and measurable outcomes.
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PARTNERSHIP
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Enhance field engagement
Modernize field engagement across sales, pharmaceutical research and development (R&D), medical affairs and key account management (KAM) teams through Veeva platforms, data tools and AI-enabled workflows.
Enable sales excellence
Equip sales representatives with territory priorities, healthcare professional insights, precall planning, approved content and compliant call capture in Veeva Commercial Cloud.
Advance medical engagement
Support medical science liaisons (MSLs) with key opinion leader (KOL) profiles, medical insights, visit planning, scientific exchange workflows, postvisit documentation and compliant insight sharing.
Strengthen KAM workflows
Give KAM teams account-level views, affiliation context, access insights, engagement history and planning tools to develop high-value stakeholder relationships.
Scale AI-enabled field execution
Embed AI assistants, pre- and postcall intelligence, routing, next best actions, MyInsights and X-Pages into Veeva Commercial Cloud workflows.
Accelerate clinical trials
Transform R&D with operating model assessments, workflow and process redesign and custom agentic AI builds. For clinical teams, enable Clinical CRM setup to keep clinical trials running effectively and efficiently.
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Save time. Improve efficiency. Boost accuracy.
Rethink your CRM strategy with ZS and Veeva and see results.
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80%
Time savings with AI-powered interaction capture
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Learn more about hours spent on learning and development in 2024
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60%
Improvement in compliance efficiency
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Learn more about hours spent on learning and development in 2024
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70%
Increase in targeting accuracy
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Learn more about hours spent on learning and development in 2024
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Expertise across life sciences
ZS and Veeva combine deep life sciences expertise, technology and data capabilities to help organizations accelerate innovation, improve customer engagement and drive better business outcomes across the value chain.
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See more
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Healthcare
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Healthcare industry leaders
Support compliant HCP engagement, connected patient journeys and MLR-ready content supply chains with coordinated, integrated field and marketing engagement.
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This link takes you to the healthcare industry insights solution page.
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Financial Services
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Financial services leaders
Deliver personalized advisor and customer experiences through life cycle marketing and compliance-ready communications across wealth and asset management journeys.
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This link takes you to the Financial Services industry insights solution page.
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Consumer Goods & Retail
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Consumer Goods & Retail industry leaders
Deliver personalized commerce experiences, loyalty programs and real-time promotions powered by unified customer data and journey orchestration.
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This link takes you to the Consumer Goods & Retail industry insights solution page.
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Travel & Hospitality
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Travel and hospitality leaders
Enhance traveler experiences through end-to-end journey orchestration, personalized loyalty programs and real-time engagement across digital touchpoints.
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This link takes you to the Travel & Hospitality industry insights solution page.
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Technology & Telecommunication
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Technology and telecommunication leaders
Modernize customer engagement with connected digital experiences, personalized journeys and data-driven insights that improve agility, retention and customer experience.
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This link takes you to the Technology & Telecommunications industry insights solution page.
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Health Plans
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Improve member and patient engagement with data-driven segmentation, personalized outreach and compliant communication workflows that strengthen retention and improve health outcomes.
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This link takes you to the Health Plans industry insights solution page.
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Research & Development
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Research & Development
Accelerate clinical development with connected clinical, quality and regulatory processes that improve collaboration, compliance and speed to market.
Let’s go
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Customer Experience
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Customer Experience
Create more personalized customer engagement through connected data, coordinated field execution and omnichannel experiences that drive commercial performance.
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Data, Digital & Technology
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Data, Digital & Technology
Modernize technology ecosystems with integrated platforms, connected data and scalable digital solutions that improve agility and accelerate innovation.
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Value & Access
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Value & Access
Strengthen market access strategies through evidence generation, stakeholder engagement and data-driven insights that support successful product launches.
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AI & Analytics
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AI & Analytics
Turn healthcare data into actionable intelligence through advanced analytics, AI-enabled workflows and predictive insights that support smarter decisions.
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Healthcare
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Healthcare
Navigate evolving healthcare dynamics with deep industry expertise, proven methodologies and solutions that improve outcomes for patients and organizations.
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Connected capabilities, powered by Veeva
After more than a decade of collaboration, ZS is a Veeva AI partner that helps organizations use Veeva tools to elevate customer experiences, modernize commercial, clinical and quality operations and transform clinical trials from end to end.
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Assess and plan your Veeva roadmap
Evaluate your Veeva ecosystem, identify gaps and plan implementation and migrations with health checks, maturity scorecards, product advisory, integration impact assessments and cutover planning.
Modernize CRM and customer engagement
Implement, migrate and enhance Veeva CRM and Vault CRM with X-Pages, AI-enabled solutions, Veeva Align, Events Management, Network, OpenData, custom modules and modernized data integrations.
Scale compliant content
Streamline content and medical communications with Veeva PromoMats and MedComms, helping teams create, review, approve and manage content through compliant workflows.
Operate and optimize Veeva platforms
Keep systems current with onboarding, enhancements, releases, testing, validation, upgrades and L2 and L3 support—plus Align updates, Veeva Network operations, DCRs, hypercare and transition support.
Enhance clinical development
Implement and enhance Veeva clinical capabilities, including eTMF and CTMS, along with Clinical CRM setup to connect processes, data and teams across clinical development.
Strengthen quality operations
Launch and optimize the Veeva Quality Suite and QMS, with system validation and ongoing support for Veeva GxP systems.
Transform R&D operations
Modernize R&D operating models and business services with trusted, industry-trained agentic AI and automation that simplify work and improve decision-making.
Turn R&D data into intelligence
Apply ZS platform accelerators and value frameworks to speed transformation, standardize proven approaches and focus investment on measurable business value.
Accelerate value with proven approaches
Apply ZS platform accelerators and value frameworks to speed transformation, standardize proven approaches and focus investment on measurable business value.
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Podcast
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What’s trending now: A new vision for CRM
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In this episode of the Transforming Biopharma podcast, “‘Everything changes at the same time’: On conversational AI with Veeva’s Arno Sosna,” Maria Whitman, managing partner at ZS, talks with the president of Veeva’s CRM Suite to explore how AI is transforming CRM in life sciences into a dynamic engine for insight and action.
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Veeva credentials and qualifications
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Preferred Product Partner
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Product Gold
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Preferred Services Partner
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Services Partner
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Services Partner
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Services Partner
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Data Partner
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Data Partner
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AI Partner
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AI Partner
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X-Pages Partner
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X pages partner
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Veeva EU Commercial Summit
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Join ZS Nov. 18-19 in Copenhagen at the largest gathering of biopharma commercial and medical leaders in Europe to see how ZS is delivering AI transformation.
Register now
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Frequently asked questions: Veeva and ZS partnership
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Does ZS partner with Veeva on commercial implementation and development?
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Yes. ZS helps life sciences organizations implement, optimize and modernize Veeva commercial platforms and solutions to improve customer engagement, operational efficiency and business performance. Our commercial implementation and development services include:
- Veeva CRM and Vault CRM
- Veeva CRM to Vault CRM migration and re-implementation
- Data migration and integration modernization
- X-Pages and AI-enabled solutions (Vault AI)
- Veeva Platform including eTMF, CTMS and QMS
- Veeva PromoMats MedComms
- Veeva Network & OpenData
- Veeva Align
- Veeva Events Management
- Veeva custom modules, such as Search Before Create
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Does ZS provide Veeva managed services and application support for commercial operations?
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Yes. ZS provides ongoing managed services and operational support to help life sciences organizations maintain, optimize and scale their Veeva platforms. Our commercial operations and enhancement services include:
- User onboarding and offboarding
- Platform enhancements
- System updates and releases
- Impact assessments
- SIT, UAT and regression testing
- Hypercare and transition support
- Alignment and roster updates
- Admin support and system upgrades
- System validation for Veeva GxP systems
- L2 and L3 end-user support
- Veeva Network operations and DCR support
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Does ZS help organizations assess, plan and optimize their Veeva investments?
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Yes. ZS helps life sciences organizations assess current capabilities, plan future investments and develop implementation strategies that maximize value from Veeva platforms. Our commercial assessment and planning services include:
- Health checks and gap assessments
- Maturity scorecards with industry standards
- Implementation roadmaps
- Strategic product advisory
- Migration readiness assessments
- Integration impact assessments
- Cutover planning
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Can ZS help organizations migrate from Veeva CRM to Vault CRM?
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Yes. ZS supports Veeva CRM to Vault CRM migration and re-implementation programs, including migration readiness assessments, roadmap development, integration planning, data migration, testing, cutover planning and post-launch support. Our teams help organizations minimize disruption while preparing for future growth on Vault CRM.
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How does ZS support omnichannel customer experience in life sciences?
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ZS combines deep life sciences expertise with Veeva technology to help organizations create connected and personalized customer experiences. Through customer data, CRM modernization, commercial operations, AI-enabled insights and omnichannel engagement strategies, ZS and Veeva help organizations coordinate interactions across sales, marketing, medical and access teams. This improves customer engagement and commercial effectiveness across the life sciences value chain.
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Does ZS support Veeva clinical applications and R&D transformation initiatives?
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Yes. ZS helps life sciences organizations modernize clinical operations, improve clinical trial execution and accelerate R&D transformation through implementation, advisory, analytics and AI-enabled services.
Clinical implementation and enhancement services include:
- Veeva Platform including eTMF, CTMS and QMS
- Veeva Quality Suite
- Clinical CRM setup
Clinical R&D business transformation services include:
- Operating model and business services
- Agentic AI and automation technology services
Clinical intelligence partner services include:
- Custom Agentic AI and automation builds
- Analytics and control towers
Clinical accelerators and intellectual property services include:
- Platform accelerators
- Value frameworks
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