Kajal Narasimha
Background and experience
Kajal advises teams on how to unlock new growth, modernize commercial strategies and build AI-driven customer engagement capabilities. She is a senior executive and strategic adviser who helps global organizations drive cost efficiencies and compete in an increasingly digital and AI-driven economy. With over two decades of leadership experience, she partners with senior leaders to design and execute transformations that drive sustainable revenue expansion, margin improvement and differentiated customer experiences.
She specializes in revenue innovation and AI-enabled transformation and works with leadership teams to identify new value pools, redesign operating models and build data-driven capabilities that enable organizations to scale growth while improving efficiency. Her advisory work frequently focuses on helping companies move beyond incremental optimization to fundamentally reimagine how they generate revenue, engage customers and leverage advanced analytics and AI.
Kajal has a track record of aligning cross-functional leadership teams, building high-impact digital and analytics capabilities and delivering measurable commercial results in complex, global organizations. Her work sits at the intersection of strategy, technology and customer insight—helping companies create durable competitive advantage in rapidly evolving markets.
Before joining ZS, Kajal held multiple senior leadership roles at United Airlines, where she managed United’s multi-billion-dollar ancillary revenue business and founded the company’s personalization organization.
Education
Masters in finance, Boston College
MBA, Institute of Rural Management (IRMA)