Saby Mitra
Background and experience
Saby leads ZS’s global digital customer experience practice, helping clients transform customer-facing organizations through scalable, data-driven digital programs. He serves as an executive sponsor to clients for many of ZS’s omnichannel customer experience transformation programs, sets the strategic roadmap for the practice’s portfolio of offerings and capabilities while nurturing a high-performing global team of digital practitioners focused on driving exemplary value for our clients.
Saby is focused on advising and helping clients transform their customer-facing organizations to stronger digital organizations. He has expertise in designing and implementing scalable, cross-functional global programs in several customer-centric topics including omnichannel customer orchestration, content hyper-personalization, digital field excellence and marketing technology transformation.
Prior to joining ZS, Saby focused on CRM transformations in life sciences, consumer goods and financial services at Oracle and PwC.
Education
Bachelor of Engineering, Jadavpur University
MBA, University of Illinois at Urbana-Champaign