Global Careers

Business Operations

ZS's business operations group helps run, improve and transform our clients’ full spectrum of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics and implementing cutting-edge automation technologies. Our teams support both project-based and outsourcing solutions that go beyond streamlining operations and reducing costs to deliver domain-focused insights, practical innovations and a superior customer experience.

Business operations individuals work across different areas including incentive compensation, call planning, meetings and events, process automation using robotic process automation, customer-centric marketing, forecasting, master data management, value and access, research and development and marketing operations. Our business operations teams act as trusted problem-solvers and client connectors.

Core Skills:

  • Process improvement mindset including process evaluation, maturity assessment and process automation and optimization
  • Quantitative aptitude to solve structured and unstructured problems
  • Organization and task management
  • Quality and detail orientation
  • Strong communication and business acumen

Key project categories:

Over the course of their career, individuals in business operations will work on a variety of projects, allowing them to develop the unique skillsets required to manage our clients’ programs.

Ops Analytics: Leveraging analytics to solve clients’ business problems, and operationalizing them. Addressing business concerns and improving program design through ad-hoc analytics

Data & Technology: Configuring and operating data and technology solutions to enable business insights, capability adoption and change management. Engaging in end-to-end technology build including requirements gathering, user acceptance testing and operations.

Process Transformation: Managing and optimizing operations, transforming processes through intelligent process automation, and advising internal and external teams on ways to improve operations.

Apply for business operations roles at ZS in the Americas and Europe.