Define your company strategy, business unit or product to guide how you engage with IDNs, medical groups, academic medical centers and other large accounts. This important strategic work guides downstream offerings, programs and solution development.

Given the heterogeneity of the U.S. healthcare market, a one-size-fits-all approach is not optimal. We help clients understand these regional and local ecosystem dynamics and structure the right team, role mix and engagement method to succeed.

We help companies extract more value from KAM, Account Executive or other field matrix teams through a comprehensive best-in-class framework built on hundreds of client engagements, experienced advisors and ZS insights.

We bring cutting-edge data sources, proven methodologies and data science to better prioritize and segment customers, technologies and solutions that allow us to deal with the complex customer hierarchy.

We’ve established a process built and refined over many years leveraging our organization design frameworks and accelerators to get to the right customized structure and operating model.

Our proven methodology translates prioritized organized customer needs with company strategy and capability to drive a win-win for customer and client organizations.

KAM is not one-size-fits-all. Form follows function. Build a systematic capability for any type of KAM team using ZS’s KAM strategy framework, best practices and know-how.

We enable your ecosystem journey through technology solutions that help you understand, plan, execute and measure a foundational platform to become more effective.