While no technology could address all of the U.S. healthcare system’s woes, artificial intelligence is being positioned to drive real change. ZS’s 2018 AI in Healthcare study set out to determine how far AI has penetrated into U.S. healthcare delivery today, and whether it will get doctors’ and patients’ stamp of approval.


This article shares insights and analysis gleaned through conversations with 400 patients and 400 doctors, as well as several IDN executives and payers. After all, AI’s full entrance into healthcare is predicated on stakeholder consent, and on solving the data use and privacy dilemmas that plague the industry.