The life sciences industry is evolving rapidly—and so is the role of the R&D IT service provider. While the pandemic remains a significant factor in IT’s shift from managing day-to-day infrastructure to providing strategic guidance on long-term business continuity, it’s not the only one. Other forces are at work, from an influx in data and innovative technologies to the mounting complexity of regulatory compliance requirements. To meet the demands of a dynamic industry, IT outsourcing (ITO) service providers are emerging as true partners to life sciences organizations. 


“IT service providers are slowly stepping into the territory which once used to be owned purely by strategic consulting companies,” the latest “IDC MarketScape: Worldwide Life Science R&D ITO Services 2021 Vendor Assessment” notes. As machine learning and AI-powered enhancements continue to transform R&D operations and the demand for real-world data and real-world evidence accelerates, IT service providers are stepping up to the plate at a pivotal moment. 

“It is an interesting time,” the IDC MarketScape notes. “As the industry attempts to figure out its cloud strategy, its data governance models, and its digital transformation road map, IT service providers have an increasingly important role to play.”


To help life sciences organizations find qualified partners, a new IDC MarketScape report assessed 11 IT service vendors, including ZS, and positioned them in categories based on their individual scores. The report unpacks each provider’s ability to meet the demand for strategic guidance on operational and tactical transformation within R&D.


In its assessment, the IDC MarketScape placed ZS in the Major Players Category, citing strengths like predictive modeling, therapeutic and disease area strategy, translational research strategy and integrated study design feasibility.


Get your complimentary access to the "IDC MarketScape: Worldwide Life Science R&D ITO Services 2021 Vendor Assessment" to learn why ZS was named a Major Player in R&D ITO.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.