This is an excerpt from the original article published on InformationWeek.
The future is AI, but companies struggle to move beyond experimentation. Counterintuitively, scaling AI requires an increase in human involvement.
Executives around the world recognize the strategic importance of operationalizing AI, yet surprisingly few have moved beyond experimentation. A recent suggests only 13% of companies have succeeded in moving beyond proofs of concept (POC) to scaling AI across the enterprise. The struggle to operationalize AI is painful because it represents lost time and resources and unrealized potential. Articles abound full of suggestions, frameworks and manifestos, shared with the intent of closing the gap between AI concept and enterprise delivery (including one proposal to eliminate the POC altogether). Many of these are smart and worthwhile. Something that we’ve rarely seen mentioned in any of them, however, is the counterintuitive advice to invest in humans.