FEATURED EPISODE
How Nordstrom will move personalization from one to many to 1:1 with Jason Morris
Nordstrom is a U.S. luxury department store chain known for top-notch quality and customer service. Jason Morris, the retailer’s chief technology and information officer, shares the company’s vision for customer engagement AI and personalization.
Featured episode
How Schneider delivers with tech, AI and personalization with Shaleen Devgun
Schneider is a leading provider of truckload, intermodal and logistics services. Shaleen Devgun, its executive vice president and chief innovation and technology officer, discusses the importance of balancing human and tech capabilities.
Featured episode
Keep the human touch: Ryan Asdourian on how Lumen Technologies will succeed with AI
Lumen Technologies is a global telecommunications company. Ryan Asdourian, the company’s executive vice president and chief marketing officer shares how Lumen uses AI to enhance customer interactions, streamline operations and empower employees.
Featured episode
How Wayfair uses AI to continuously improve customer experience with Fiona Tan
Furniture retailer Wayfair is known for creating market-leading experiences. Hear from Chief Technology Officer Fiona Tan how Wayfair is integrating AI to personalize the shopping experience from online to in person.
Featured episode
The power of proximity: Robert Wolcott on the future of customer experience
Professor and author Robert Wolcott discusses how the ability to deliver on customer expectations and enhance production drives the need for proximity and will shape the future.
Featured episode
Joe Wheeler of Bluemvmt and CX/Digital
On this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt and CX/Digital. A published author whose latest book, "The Digital-First Customer Experience" breaks down modern business strategies, Joe dives into how analytics and machine learning will drive customer loyalty while sharing analysis of the customer experience practices of some of the world’s best-known brands.
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Miniseries
- Season 3
- Season 2
- Season 1
Industry leaders talk about the evolution of customer experience
Industry leaders talk about the evolution of customer experience
About the Host(s)
Arun Shastri and Gopi Vikranth are principals at ZS. Arun leads ZS’s AI practice and oversees analytics services and solutions for several industry sectors. Gopi is a seasoned decision sciences and analytics executive with extensive expertise in retail, gaming and hospitality, pharma and P&C industries.
