Podcast

Reinventing Customer Experience

“Reinventing Customer Experience,” a podcast by ZS, looks at how companies deliver personalized experiences and engage customers. Arun Shastri and Gopi Vikranth talk with digital, analytics and technology leaders to learn how they are transforming their customer experience programs and see consumer engagement evolving in the future.

Transforming Biopharma




Miniseries







Industry leaders talk about the evolution of customer experience





Industry leaders talk about the evolution of customer experience





About the Host(s)

Arun Shastri and Gopi Vikranth are principals at ZS. Arun leads ZS’s AI practice and oversees analytics services and solutions for several industry sectors. Gopi is a seasoned decision sciences and analytics executive with extensive expertise in retail, gaming and hospitality, pharma and P&C industries.



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