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Change management for digital transformation: What's different?


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While technology helps enable digital transformation, organization-wide change can’t be driven by IT alone. A successful transformation requires the right technology, a business-led strategy and a solid change management plan.

In this article, you’ll learn how ZS helped Alere upend the medical device company’s ineffective data collection process, and why change management—with a heavy emphasis on education and communication—was critical to the company’s success.

You’ll also learn:

  • Best practices for CIOs and technology leaders looking to implement a company-wide digital transformation
  • Why establishing credibility is the first step toward successfully transforming your digital capabilities
  • How active listening and relationship-building can help drive and sustain change