Insights

Maximize the Impact of Customer Reviews & Ratings

Customers’ choices seemingly are limitless and so too are their outlets for sharing experiences, opinions and more. This leaves hotels struggling to influence the customer decision journey, protect their brand and win business. As the volume of social media content continues to explode, how can hotels leverage data from customers’ online activity to deliver a truly unique experience and ultimately capture greater market share?

 

Watch this video for actionable steps to:  

  • Select and process the right customer data from the vast amounts available.
  • Build a strategic roadmap to drive incremental ROI.
  • Create greater customer lifetime value through increased loyalty.


Technology solutions that enable clients to implement strategies and improve performance.



Anaplan


Enterprise Decision Generation Engine (EDGE)