Optimizing Customer Engagement with ZS's Suggestion Engine™

Watch this video to learn how ZS’s Suggestion Engine™ provides reps the insights they need to deliver a customer-centric experience.

ZS’s multichannel Suggestion Engine uses advanced data science to analyze various organizational data assets including sales performance, customer affinity, multichannel engagement and market access that uncover changes in customer behavior. This analysis provides sales reps relevant, timely insights and recommends the most effective course of action, referred to as a suggestion. These suggestions surface critical insights about why customer behavior is changing, so that reps can address the “right” issue with each customer, prioritize sales opportunities and improve customer engagement.

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