ZS to bring ZAIDYN® intelligence to Agentforce Life Sciences
Evanston, Ill. – October 22, 2025 – ZS is expanding its partnership with Salesforce to bring ZAIDYN® intelligence to Salesforce’s Agentforce Life Sciences.
This integration gives life sciences companies direct access to ZAIDYN intelligence within Salesforce.
Available January 2026, the integration will help life sciences teams improve their sales and marketing performance and get therapies to patients faster, through smarter omnichannel orchestration and field strategy planning and execution.
ZAIDYN integration will allow organizations to:
- Enable personalized, compliant HCP engagement through ZAIDYN Customer Engagement. Rich healthcare professional intelligence from ZAIDYN embeds life sciences-specific insights directly within Salesforce workflows to drive more relevant interactions.
- Optimize field effectiveness. When ZAIDYN Field Performance is integrated with Salesforce, teams can drive intelligent territory coverage, dynamic deployment and performance-driven incentives—ensuring every rep is in the right place, engaging the right customers and delivering measurable results to close care gaps.
- Extend Salesforce’s Agentforce with life sciences-trained ZAIDYN agents that deliver contextual recommendations and automate next best actions. ZAIDYN’s agents include HCP Suggestions, Next Best Action, Personalized Content and Dynamic Targeting Agents to help teams anticipate customer needs, personalize engagement and act faster in the flow of work.
Integration will be enabled through multiple modalities, including API-based approaches, MuleSoft and Data Cloud integration packages and agent deployments via AgentExchange.
“ZS’s ready-to-use data and intelligence engine acts as an extension of Agentforce Life Sciences, allowing users of Salesforce to integrate powerful industry insights from ZAIDYN seamlessly into the flow of work,” said Tara Helm, VP Agentforce Life Sciences Strategy, Salesforce.
Jaideep Bajaj, chairman emeritus and head of ZS’s platforms and products business unit, said: “We’re excited to bring together the right combination of Salesforce’s industry-specific Agentforce platform, ZAIDYN intelligence and ZS consulting to deliver for our clients and their goals. When Salesforce is the chosen platform, ZS makes it work for life sciences. With ZAIDYN intelligence, we can strengthen field planning with the intelligence and orchestration of a life sciences-native system.”
About ZAIDYN
ZAIDYN by ZS is the life sciences intelligence platform built on over 40 years of domain expertise. It unifies industry data, analytics, algorithms and orchestration to guide smarter decisions across the life sciences value chain from clinical, medical and commercial. When integrated with Salesforce, ZAIDYN intelligence enables teams to improve their sales and marketing performance, plan territories, deliver next-best actions and drive field engagement.
About ZS
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Founded in 1983, ZS has more than 13,000 employees in over 35 offices worldwide. To learn more, visit www.zs.com or follow us on LinkedIn.
Salesforce Agentforce Life Sciences (formerly known as Life Sciences Cloud) and others are among the trademarks of Salesforce, inc.
For questions, please reach out srihari.sarangan@zs.com or sunil.dixit@zs.com.