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On this episode from our “Reinventing Customer Experience” podcast season, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Daniel Shlossman, senior vice president of digital and growth for Sweetgreen, about the fast-casual restaurant’s customer experience journey. Listen as they discuss how Sweetgreen’s approach to consumer engagement and marketing has evolved along with its rapid growth, how the company has nurtured customer trust during the COVID-19 pandemic, how Sweetgreen merges personal food choices with mobile, and much more.