AI & Analytics

Reinventing Customer Experience: Lucy Werner of Rosewood Hotel Group

Nov. 9, 2022 | Podcast | 21-minute listen

Reinventing Customer Experience: Lucy Werner of Rosewood Hotel Group

Listen and subscribe to this podcast and the others in this series on Apple and Spotify.


On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Lucy Werner, Senior Vice President, Commercial at Rosewood Hotel Group.


Learn how Rosewood Hotels and Resorts distinguished itself as a luxury brand in the hospitality space and how a digital transformation will keep the brand connected to guests. Lucy shares how data helped Rosewood create a beginning-to-end customer experience, including the launch of creative offerings that incorporate the local culture and geography of their hotel locations.


About Lucy Werner: Lucy Werner oversees sales and marketing, revenue management and digital performance marketing across all brands globally for Rosewood Hotel Group. With over 20 years of global experience in business development, digital, sales and operations, Lucy is a customer-centric, strategic and results-driven leader, focused on developing teams to be successful whilst delivering optimum solutions to exceed business goals.

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