Quick service restaurants
How guest interactions become growth
With Personalize.AI you can personalize every interaction, predict who’s likely to churn and maximize profit through smarter offers. Our SaaS solution powers the entire guest journey, from bringing in new diners to re-engaging those slipping away, so you can turn one-time visits into lasting loyalty.
5%-7%
Incremental sales lift
15%
Increase in guest engagement
20%
Retention increase for “at-risk” guests
How Panera Bread powers 1:1 personalization with Personalize.AI™ by ZS
Catherine Thacker, VP at Panera Bread, shares the game-changing results of Personalize.AI in action.
Built for QSR brands
Boost restaurant loyalty programs, check sizes and ROI with QSR solutions from ZS
Scale 1:1 campaigns to boost conversions
Leverage real-time engagement insights to craft hyper-personalized 1:1 campaigns, smart recommendations and tailored menu bundles—driving higher engagement, more conversions and revenue uplift.
Optimize in real time
Run smarter, faster campaigns with real-time experimentation—continuously testing and optimizing offers, images and messages. Automatically deploy your best-performing variants across channels to boost engagement, maximize ROI and quickly adapt to evolving guest preferences.
Customer insights for everyone
Unify guest data across systems and turn it into instant, plain-English insights—no analysts or complex dashboards needed. Make faster decisions, personalize at scale and deliver consistently across marketing, customer experience and operations teams.
Automate with AI agents
Accelerate innovation and operational excellence with AI agents. Automate decision-making, streamline processes and optimize operations—reducing costs, enhancing efficiency and enabling your teams to rapidly respond to evolving guest preferences.
QSR success stories driven by AI
Unlock new revenue with AI-powered personalization
See how a major QSR brand rewrote the menu on engagement using predictive AI to serve the right offer to the right guest, every time—and made $100M+ doing it.
Drive retention through personalized gamification
Read how one eatery used smart segmentation and real-time AI to make every challenge feel personal and turned casual visits into consistent habits.
Rapidly test and optimize offers with AI experimentation
Discover how rapid experimentation helped one QSR stay ahead of shifting customer preferences to consistently make the right offer at the right time.
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How Panera Bread is personalizing at scale: With data, AI and human touch
Discover how Panera Bread is redefining guest connection using behavior-based segmentation, AI-driven personalization and a 60M+ member loyalty program to deliver meaningful, scalable experiences.
ZS has been recognized as a Leader
The Forrester Wave™: Customer Analytics Services, Q2 2025 report said, “ZS’s personalization capabilities are exceptional, making it an ideal choice for large enterprises in healthcare, pharma, medtech, [quick-service restaurants], airlines and retail.”
Seamlessly integrate Personalize.AI with the tools you already love
With more than 250 prebuilt integrations, Personalize.AI fits effortlessly into your existing tech stack—including most customer data, engagement, relationship and loyalty management tools.