Empowering life sciences GCC transformation
Every GCC is on a unique journey. With more than 40 years of life sciences expertise—and our operations center in Hyderabad, India—ZS partners with GCCs at every stage to establish strong foundations, scale operations and drive innovation. ZAIDYN®, our intelligent, AI-powered platform, serves as the technology backbone for life sciences GCC transformation, and is trusted by the top 15 global life sciences companies. Discover how you can seamlessly integrate self-service capabilities, automation and advanced analytics to take commercial operations and customer engagement to the next level.
What do you need for your GCC to finish in first place?
Power GCC digital transformation with ZS’s end-to-end life sciences commercial solutions
Streamline global commercial operations in life sciences and drive revenue with ZAIDYN. Leverage automation, self-service capabilities and analytics to boost efficiency, enhance customer engagement and drive growth—while adapting to local market needs.
- Field planning
- Incentive compensation
- Customer engagement
- Data and analytics
Turn planning into performance by enabling GCCs to design smarter territories, optimize deployment and respond faster to market shifts.
- AI-powered territory design and deployment
- Real-time scenario modeling to adapt to market shifts
- Automated roster and call plan generation aligned to strategy
45,000
Reps use ZAIDYN in more than 70 countries
95%
Time savings of operational efforts for determining dropped alignments
Make incentive compensation strategy a growth driver with fair plan design, automated payouts and full transparency for pharma reps and leaders.
- End-to-end incentive compensation life cycle management—from fair plan design to accurate, automated payouts
- Gen-AI-powered Smart Assist for earnings transparency and rep confidence
- Automated workflows and validations to streamline operations and reduce disputes
$2.5B+
Payouts managed annually
50%
Increase in operational efficiency
Make your GCC a driver of omnichannel engagement with coordinated outreach, embedded AI and scalable personalization.
- Seamless omnichannel orchestration across field, digital and CRM systems
- Next best action recommendations powered by OmniBERT and pharma-specific algorithms
- Advanced targeting and automation to maximize HCP engagement
4%-10%
Sales lift driven by GCCs using ZAIDYN
10%-40%
Increase in customer engagement with ZAIDYN
Power enterprise decision-making with real-time, trusted insights grounded in a unified, life sciences-ready data foundation.
- Integrated diverse global data in a governed, unified environment
- Self-service analytics tailored for commercial decision-making
- Real-time dashboards for visibility and faster insights
50%
Faster data-to-insights
90%
Reduction in data quality issues
Featured solutions for GCCs
Leverage our technology solutions to help your GCC reach its potential.
ZAIDYN Incentive Compensation Operations
Streamline operations with speed, accuracy and control. Built for life sciences, this solution combines domain-rich capabilities, self-service tools and global scalability to reduce manual effort, improve payout accuracy and boost performance.
ZAIDYN Segmentation
Help your teams create actionable customer segments faster by aligning strategy to execution. Optimize resource allocation, support growth and integrate with downstream systems like call planning to enhance commercial efficiency and impact.
ZAIDYN Algo Flow
Easily manage the full workflow of AI and machine learning models. Build, deploy and scale solutions across markets, or combine ZS algorithms like dynamic targeting with your own to deliver personalized customer experiences that drive sales.
Explore
Explore our ZAIDYN user community and certification
Join peers from across global pharma to connect, learn new ways to leverage ZAIDYN and shape the future of life sciences.
ZAIDYN Community Forum
Built for users, powered by users. The ZAIDYN Community Forum is your space to ask questions, share insights, learn from peers and stay updated on platform features.
ZAIDYN Certification
Learn, grow and get certified. Boost your pharma commercial skills with ZAIDYN’s product-based certification. Access self-paced training, earn a digital certificate, exclusive swag and community recognition.
Life sciences leaders share their experience
Hear directly from industry leaders as they share how ZS and ZAIDYN® are transforming data, technology and operations to deliver smarter decisions and better outcomes across life sciences.
What our clients and partners say about working with ZS
Our tech partners
GET THE LATEST
Events and webinars
Sep. 16, 2025
Webinar: Redefining GCCs for global commercial excellence
Discover how Novartis is redefining the role of global capability centers (GCCs) to drive commercial excellence at scale. In this webinar, leaders from Novartis and ZS discuss scaling field effectiveness, enabling innovation and leading global operations with impact.
ZAIDYN release spotlight: Field Planning
Explore new capabilities, including thematic maps for territory health visualization, vacancy management and enhanced map-based alignment. Watch the demo and hear how ZAIDYN helps teams deploy faster and make more informed decisions.
ZAIDYN release spotlight: Incentive Compensation
Learn how ZAIDYN Incentive Compensation uses AI and Smart Assist to deliver real-time insights, smarter payouts and operational visibility. Explore new features and best practices to simplify IC operations and boost performance.
Nov. 4, 2025
ZAIDYN Life Sciences Day
Join ZS and senior life sciences leaders at the Four Seasons Hotel in Madrid, Spain, on Nov. 4 for a day of AI-powered insights, global strategy discussions and real-world case sharing.