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Global Capability Center Services

Global capability centers (GCCs) are no longer cost centers—they’re strategic drivers of innovation, transformation and global consistency.

With 40+ years of domain leadership, ZS designs and scales GCCs that align people, process and technology.  We help you set up, govern and evolve a GCC that delivers measurable commercial impact across markets.

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Strategy & transformation
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Let’s connect
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Challenges we solve

A partner for pharma across the GCC transformation journey
Leading pharma and biotech companies are building GCCs that not only scale with speed, quality and control—but are ready for what’s next.

We meet you where you are with packaged offerings, embedded expertise or GCC-as-a-Service—all supported by the ZS Operations Center—so you can move fast today, adapt to change tomorrow and mature with confidence.
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Global experience and local expertise

Balance global standards with local agility to build GCCs that deliver consistent, compliant and high-impact execution across markets.

Technology, analytics and AI powered by ZAIDYN

Unify data, accelerate decisions and future-proof GCCs with AI, agentic AI and automation powered by ZAIDYN.

GCC operations and governance strategy

Build transparent, scalable operating models and governance frameworks that drive agility, accountability and long-term operational excellence.

Building a future-ready GCC

Prepare your GCC for tomorrow through AI adoption, innovation and workforce upskilling that sustain agility and long-term impact.

Execute a pharma GCC strategy

Enable GCCs to operate independently with enterprise-grade security, regulatory compliance and the agility to adapt and scale.

The right mix of people, process and platform

Find the right balance of talent, governance and technology to build GCCs designed for agility, scalability and innovation.

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Our client impact

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$3M
Annual savings through aligned commercial strategy and execution across 70+ markets.
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4x
Improvement in commercial impact by orchestrating omnichannel execution across 25+ brands.
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+50%
Higher efficiency by enabling GCC teams to operate independently and drive innovation locally.
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Our approach

Future-proof your GCC. Drive continuous innovation—without a disruptive overhaul.

Align people, process and platform to drive consistent standards, measurable results and continuous innovation globally.

ZS combines strategic consulting, operational excellence and proprietary technology to help life sciences companies build GCCs that think, act and evolve intelligently. With ZAIDYN as our embedded intelligence platform and 40 years of industry insight, we make transformation sustainable—not just successful.

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Own transformation from design to delivery
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ZS bridges strategy, design and execution—ensuring your GCC isn’t just built, but operates efficiently and delivers measurable outcomes.
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Deep life sciences expertise
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40+ years of domain experience embedded into every framework, process and AI model—purpose-built for life sciences GCCs.
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Harness ZAIDYN intelligence
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Our proprietary life-sciences platform unifies data, workflows and AI to power insight generation, operationalize strategy and accelerate enterprise performance.
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Self-sufficiency, not dependence
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ZS equips GCC teams to run independently through upskilling, CoE frameworks and structured capability transfer—not ongoing reliance.
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Globally consistent, locally adaptable
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Unified global standards with the flexibility to tailor governance and execution for regional nuances across markets.
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Continuous modernization mindset
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Our Build–Operate–Transfer–Evolve model ensures GCCs stay current with emerging technologies, AI advancements and new operating models.
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We’re part of a powerful partner network
ZS's network of premier partners strengthens the solutions we develop and deliver to help your organization solve its most complex problems.
Explore our partners
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Explore our products and capabilities

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ZAIDYN® field planning
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Use purpose-built applications to accelerate agentic AI adoption in your supply chain to improve visibility, forecasting, planning and risk management.
ZAIDYN® incentive compensation
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Leverage data from your shop floor to the top floor for smart manufacturing with our end-to-end solution for manufacturing, maintenance and quality.
Salesforce effectiveness
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Salesforce Effectiveness
Formulate a new strategy for sales effectiveness that pairs AI and analytics with human insight to elevate engagement, develop stronger teams and create measurable commercial impact.
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ZAIDYN® customer engagement
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ZAIDYN Customer Engagement
Strategically optimize customer insights with AI. Customize journeys using a customer engagement platform to effectively strengthen life sciences relationships.
ZAIDYN® medical
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Transform scientific engagement and evidence generation with AI driven insight discovery, opinion leader intelligence and real-world data analytics, helping medical teams accelerate evidence creation and amplify scientific impact.
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Frequently asked questions

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How does ZS help organizations build and scale GCCs?
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ZS combines strategy, design and execution to help life sciences companies build GCCs that are intelligent, compliant and self-sufficient—delivering measurable business impact from day one.
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What makes next-generation GCCs different from traditional models?
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Next-generation GCCs are strategic engines, not delivery centers. They align people, process and platform to drive innovation, agility and enterprise-wide value.
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Why do leading pharma companies choose ZS?
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ZS brings 40+ years of life sciences expertise, proven governance frameworks and the proprietary ZAIDYN platform to deliver sustainable transformation at scale.
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What results has ZS delivered for clients?
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Our GCC programs have helped global pharma achieve faster go-to-market execution, up to 30% operational cost reduction and improved governance visibility across markets.
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How does ZAIDYN strengthen my GCC operations?
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ZAIDYN unifies data, workflows and AI across commercial operations, transforming insight into action while maintaining life sciences-grade security and compliance.
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How does ZS keep my GCC future ready?
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Through our Build–Operate–Transfer–Evolve model, ZS continuously modernizes GCCs with AI innovation, digital upskilling and agile operating models that adapt to change.
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Meet our experts

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