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Global Capability Center Services
Global capability centers (GCCs) are no longer cost centers—they’re strategic drivers of innovation, transformation and global consistency.
With 40+ years of domain leadership, ZS designs and scales GCCs that align people, process and technology. We help you set up, govern and evolve a GCC that delivers measurable commercial impact across markets.
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Strategy & transformation
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GCC challenges ZS solves
Leading organizations—including pharma and biotech—are building GCCs that scale with speed, quality and control and are ready for what’s next. We meet you where you are on your GCC transformation journey with packaged offerings, embedded expertise or GCC-as-a-Service—all supported by the ZS Operations Center—so you can move fast today, adapt to change tomorrow and mature with confidence.
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Global experience and local expertise
Balance global standards with local agility to build GCCs that deliver consistent, compliant and high-impact execution across markets.
Technology, analytics and AI-powered intelligence
Unify data, accelerate decisions and future-proof GCCs with agentic AI and automation powered by ZAIDYN®, our life sciences intelligence platform.
GCC operations and governance strategy
Build transparent, scalable operating models and governance frameworks that drive agility, accountability and long-term operational excellence.
Partners in building a future-ready GCC
Prepare your GCC for tomorrow through AI adoption, innovation and workforce upskilling that sustain agility and long-term impact.
Pharma GCC strategy and execution
Enable your GCC strategy—especially in complex, regulated environments—to operate independently with enterprise-grade security, regulatory compliance and the agility to adapt and scale.
The right mix of people, process and platform
Find the right balance of talent, governance and technology to build GCCs designed for agility, scalability and innovation.
$3M
Annual savings through aligned commercial strategy and execution across 70+ markets.
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Learn more about hours spent on learning and development in 2024
4x
Improvement in commercial impact by orchestrating omnichannel execution across 25+ brands.
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Learn more about hours spent on learning and development in 2024
+50%
Higher efficiency by enabling GCC teams to operate independently and drive innovation locally.
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Learn more about hours spent on learning and development in 2024
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ZS’s approach to global capability centers
Align people, process and platform to drive consistent standards, measurable results and continuous innovation globally.
ZS combines strategic consulting, operational excellence and proprietary technology with deep domain expertise in life sciences to companies build GCCs that think, act and evolve intelligently. With ZAIDYN as our embedded intelligence platform and 40 years of industry insight, we make transformation successful and sustainable.
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Own transformation from design to delivery
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ZS bridges strategy, design and execution—ensuring your GCC isn’t just built, but operates efficiently and delivers measurable outcomes.
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Tap into deep life sciences expertise
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We embed 40+ years of domain experience into every framework, process and solution. Our AI models are informed by decades of experience in life sciences and other complex, global industries. For life sciences organizations, we offer AI platforms, models and products purpose-built for life sciences GCCs.
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Harness life sciences intelligence
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Unify data, workflows and AI to power insights and content generation, operationalize strategy and accelerate enterprise performance with ZAIDYN, our proprietary life sciences intelligence platform.
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Build self-sufficiency, not dependence
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ZS equips GCC teams to run independently through upskilling, CoE frameworks and structured capability transfer—not ongoing reliance.
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Achieve globally consistency and local adaptability
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Unified global standards with the flexibility to tailor governance and execution for regional nuances across markets.
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Foster a continuous modernization mindset
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Our build–operate–transfer–evolve model ensures GCCs stay current with emerging technologies, AI advancements and new operating models.
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We’re part of a powerful partner network
ZS's network of premier partners strengthens the solutions we develop and deliver to help your organization solve its most complex problems.
Explore our partners
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Explore our GCC products and capabilities
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Salesforce Effectiveness
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Salesforce Effectiveness
Formulate a new strategy for sales effectiveness that pairs AI and analytics with human insight to elevate engagement, develop stronger teams and create measurable commercial impact.
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
ZAIDYN® for GCCs
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ZAIDYN for GCCs
Scale GCC operations globally with a purpose-built, AI-powered life sciences intelligence platform that standardizes execution, enables self-service and delivers measurable impact across markets.
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
ZAIDYN® Field Planning
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Use purpose-built applications to accelerate agentic AI adoption in your supply chain to improve visibility, forecasting, planning and risk management.
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ZAIDYN® Incentive Compensation
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Leverage data from your shop floor to the top floor for smart manufacturing with our end-to-end solution for manufacturing, maintenance and quality.
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ZAIDYN® Customer Engagement
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ZAIDYN Customer Engagement
Strategically optimize customer insights with AI. Customize journeys using customer engagement software to effectively strengthen life sciences relationships.
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ZAIDYN® Medical
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Transform scientific engagement and evidence generation with AI driven insight discovery, opinion leader intelligence and real-world data analytics, helping medical teams accelerate evidence creation and amplify scientific impact.
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
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Frequently asked questions: Global capability centers
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How does ZS help organizations build and scale GCCs?
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ZS combines strategy, design and execution to help organizations—including life sciences companies—build GCCs that are intelligent, compliant and self-sufficient, delivering measurable business impact from day one.
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What makes next-generation GCCs different from traditional models?
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Next-generation GCCs are strategic engines, not delivery centers. They align people, process and platform to drive innovation, agility and enterprise-wide value.
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Why do leading organizations—including pharma companies—choose ZS?
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ZS brings 40+ years of domain expertise and proven governance frameworks that work in complex, highly regulated industries like life sciences. ZAIDYN, our proprietary life sciences platform, helps pharma and biotech GCCs around the world deliver sustainable transformation at scale.
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Explore ZAIDYN for GCCs
What results has ZS delivered for clients?
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Our GCC programs have helped global organizations—including leading pharma companies—achieve faster go-to-market execution, up to 30% operational cost reduction and improved governance visibility across markets.
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How does a life sciences intelligence platform like ZAIDYN strengthen GCC operations?
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ZAIDYN is ZS's proprietary life sciences intelligence platform that unifies data, workflows and AI across operations, transforming insight into action while maintaining enterprise-grade security and compliance. Its products and capabilities are scalable, modular and purpose-built for life sciences GCC leaders.
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How does ZS keep my GCC future ready?
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Through our build–operate–transfer–evolve model, ZS continuously modernizes GCCs with AI innovation, digital upskilling and agile operating models that adapt to change.
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