Digital Patient Experiences and Services

The world is ready for a new era in patient-first, digital first healthcare delivery. This is pharma’s moment to co-create a new paradigm for patients, built around a seamless digital core. Let’s bring life to digital.


Challenges we solve

Putting the patient at the center

Help your organization reimagine care through the patient’s eyes and find solutions that help your customers navigate the healthcare system with confidence, keep up with their treatments and manage their health.

Navigating specialty care journeys

Support specialty care patients continuously, throughout their journey from diagnoses to treatment decisions and disease management plans. 

Supporting the whole patient

Help patients overcome behavioral, financial and socioeconomic challenges by improving healthcare support services.

Creating a seamless digital ecosystem

Let’s bring solution unity to digital health innovation, combatting the information silos and multi-homing issues patients face as they interact with disparate sites of care.


ZS’s approach

Let’s bring life to digital and reimagine care from the patient’s eyes. Together, we can find opportunities to forge new digital pathways, mend disconnects and explore partnerships with other healthcare players to create a connected patient journey.

Shift the mindset toward patients

Keep teams focused on addressing patients’ problems, predicting their unmet needs and solving them at scale, digitally. 

Advance trust by reimagining patient support

Look for opportunities to help patients navigate their journey with confidence, seek treatment, stay engaged and manage their health.

Personalize your approach

Consider personalized biological, digital and lifestyle interventions to support the whole patient throughout their healthcare journey.

Achieve solution unity in your digital ecosystem

Turn a sprawling digital ecosystem into a powerful, patient-centric digital core. We’ll help you fuel your tech stacks with AI-powered, API-based connectivity and create interoperable app layers that talk to each and exchange information securely.

Reimagine compliance to accelerate and scale innovation

Innovate with confidence by building a comprehensive compliance infrastructure that supports your digital strategy, digital solutions and launch plans.

How pharma can build a patient-first, digital-first future

This is pharma’s moment to co-create the seamless digital health experiences patients want and need. Let’s work together to build a connected ecosystem where insights, innovation and efficiency break down siloes and bring about life-changing discoveries, interventions and outcomes for patients.