Arun leads ZS’s AI practice, which spans research, helping clients build their capabilities and platform solutions. In this role, he also oversees analytics services and solutions for several industry sectors.

Arun’s work on a broad range of analytics issues spans multiple industries, including travel and hospitality, pharmaceuticals, high-tech, consumer and healthcare. He is an expert in leveraging data science and advanced analytics to drive organizational effectiveness and helping clients build and transform their digital capabilities. Arun is a contributing writer on AI for Forbes and the co-host of the “Reinventing Customer Experience” podcast. 

Arun was with ZS from 1995 to 2010, during which he served clients in the insurance, financial services, pharmaceuticals and healthcare industries on a broad range of commercial effectiveness issues. In addition, he opened ZS’s Boston office in 2001. Before rejoining ZS in 2015, he was the chief strategy officer at the fintech firm Promontory Interfinancial Network (now known as IntraFi).

Arun holds a Ph.D. in decision sciences from the Kellogg School of Management at Northwestern University.