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Meet ZAIDYN®

ZAIDYN is ZS’s AI-powered, cloud-native life sciences intelligence platform. It unites data, analytics and workflows across commercial, medical and patient teams—helping life sciences companies move faster, collaborate smarter and scale with confidence.

Purpose-built and backed by 40+ years of ZS expertise, ZAIDYN delivers trusted intelligence at scale. Modular, interoperable and globally adaptive, it supports global capability centers, drives automation and helps teams turn insight into action across the enterprise.

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What makes ZAIDYN different

Built for life sciences. Ready for what’s next.

ZAIDYN isn’t a generic intelligence platform. It’s trained on life sciences data, configured for life sciences workflows and delivered by domain experts who know your business. From field execution to evidence generation, ZAIDYN helps teams innovate, drive impact faster and stay ahead of the competition.

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Domain-built for life sciences

Our software uses models trained on life sciences data and workflows to align with real industry needs—helping ensure faster onboarding, regulatory alignment and actionable insights.

Interoperable, extensible, open platform

Our platform connects natively to the tools you already use—from Salesforce and Veeva to Snowflake and AWS— and unifies your algorithms and data, supporting seamless workflows and secure data flow.

Globally consistent, locally adaptive

Built for multinational life sciences companies, ZAIDYN helps you standardize global operations while customizing for market-specific needs, compliance, governance and market nuance.

AI-powered insight delivery

ZAIDYN uses agentic AI to automate decisions and workflows, generate timely recommendations and embed intelligence within each function—commercial, medical and patient engagement.

Modular and right-sized

ZAIDYN uses agentic AI to automate decisions and workflows, generate timely recommendations and embed intelligence within each function—commercial, medical and patient engagement.

Self-serve and scalable

With product packages built for GCCs and hybrid delivery field teams, ZAIDYN unleashes intuitive, automated workflows that reduce dependencies, accelerate execution and help you scale consistently across the enterprise.

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Our client impact

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30-40%

Faster field planning

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Learn more about hours spent on learning and development in 2024

5-10%

New-to-brand lift

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15-30%

Improvement in engagement quality

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20-30%

Fewer patients who never start therapy

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Learn more about hours spent on learning and development in 2024

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Explore ZAIDYN

Three product lines built around life sciences use cases

ZAIDYN brings together three purpose-built product lines, each designed around a high-impact life sciences use case. Together, they help organizations conquer complexity and connect strategy to execution across the enterprise—from accelerating commercial excellence, enabling medical insight generation and deepening patient engagement. All are powered by a cloud-native, agentic AI foundation your teams can trust.

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ZAIDYN Commercial

ZAIDYN Commercial

Unify sales, marketing, and operations with AI-powered data, automation and analytics. Our software drives smarter field planning, HCP engagement and incentive compensation, helping life sciences organizations scale impact and growth.

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ZAIDYN Medical

ZAIDYN Medical

Transform scientific engagement and evidence generation with AI-driven insight discovery, opinion leader intelligence and real-world data analytics. Our software helps medical teams accelerate evidence creation and amplify scientific impact.

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ZAIDYN Patient Engagement

ZAIDYN Patient Engagement

Connect patients, providers, and programs with personalized, AI-driven intelligence. Deliver timely interventions and data-driven insights that help you improve adherence, enhance engagement and achieve better real-world outcomes.

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Emerging biopharma

Scale smarter from launch to growth

For growing biopharma companies, speed, agility and precision are key. ZAIDYN offers ready-to-deploy packages with AI-powered analytics and automation that help lean teams accelerate launches, optimize performance and scale smarter at every stage.

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Global capability centers for life sciences

Empower GCCs to drive enterprise value

Evolve your GCC from a delivery hub to a center of enterprise intelligence. With automation, governance and embedded AI, ZAIDYN empowers GCC teams to contribute to strategic decision-making, scale insight generation and support cross-functional transformation.

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Hear from our happy clients

With the metrics we’ve defined in ZAIDYN, we’re giving our teams better tools to be successful.

Peter Kowal

Theratechnologies

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From targeting our audiences to performance management, the patient data hub provides a connected experience model for our team to engage successfully

Adam Sodano

Blueprint Medicines

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Eighty-three percent of field employees save up to 10 hours in a week with dynamic targeting.

UCB

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Achieving operational excellence at the pace we did allows a small company like Aerie to effectively compete in the marketplace with much bigger players.

Tad Heitmann

Aerie

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They excelled with deep industry knowledge, and we were confident they could assess our needs as both subject matter experts and platform providers.

Joe Devanny

Boehringer Ingelheim

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ZAIDYN has simplified how our reps deliver the right message to the right contact.

Hari Krishna Iyer

Bayer

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Agentic AI, built for life sciences

Meet the AI agents powering the ZAIDYN platform

ZAIDYN is AI-powered and purpose built. It’s a life sciences intelligence platform designed to deliver the right insight, at the right moment, in the right workflow. Backed by 40+ years of ZS expertise, it turns fragmented data into connected intelligence—helping teams act with speed, clarity and confidence across commercial, medical and patient operations.

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What’s inside

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Consumption agents help you decide faster

Deliver insights and next-best actions directly into your CRM and workflows—so field teams and headquarters can make smarter, faster decisions.

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Execution agents turn decisions into action

Give your leaders full control to automate routine tasks and workflows so they can accelerate execution, reduce manual effort and keep teams focused on high-value work.

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Configuration agents tailor how AI works for you

Define the rules, data inputs and guardrails your AI follows—aligning every recommendation with business strategy and compliance needs.

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Monitoring agents help you stay ahead

Surface trends early, detect anomalies, track performance and flag issues before they escalate so teams can respond proactively and stay ahead of change.

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ZAIDYN is embedded across the enterprise

ZAIDYN is more than a platform—it’s part of your workflow. With AI built into the systems your teams use every day like CRM, analytics and operations platforms, ZAIDYN enhances performance across commercial, medical and patient functions and powers core capabilities. With ZAIDYN, AI isn’t an add-on—it’s embedded in how you work, delivering precision, speed and scalability across the enterprise.

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How it works

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Reach the right people

With field suggestions and dynamic targeting

Empower seamless action

With next-best actions and omnichannel orchestration

Find the voices that matter

With key opinion leader identification and medical insight activation

Set clear goals to drive growth

With intelligent incentive compensation planning and quota design

Deliver what patients need

With patient intelligence, data hub integration and personalized interventions

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Intelligence to power your enterprise

From the field to medical affairs and patient support

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Made for scale. Designed to adapt.

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Built with life sciences-trained AI and powered by ZS expertise, ZAIDYN transforms siloed operations into intelligent systems of engagement. The result? Better decisions, faster execution and more consistent results across your business—from patient engagement to field execution.

CRM-embedded intelligence

Surface field suggestions, next-best actions and dynamic targeting in the systems your teams already use.

Omnichannel intelligence

Align HCP touchpoints across email, digital and in-person channels using AI-driven orchestration.

Medical engagement and insight activation

Identify key opinion leaders, accelerate insight generation and drive scientific impact with AI-backed tools.

Smarter incentive compensation

Automate plan design and align incentives with evolving field strategies—reducing manual effort and improving payout accuracy.

Patient engagement intelligence

Connect patient data and programs to deliver timely, personalized interventions—improving adherence, satisfaction and real-world outcomes.

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Take a closer look

Explore more product packages, features, use cases and results—or request a demo to see our platform in action.

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ZAIDYN for biopharma

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ZAIDYN for GCCs

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