ZAIDYN Customer Engagement

Drive personalized, dynamic customer relationships at scale.

ZAIDYN Customer Engagement








See how a smarter platform transforms customer engagement



Harness the power of personalization with an intelligent life sciences platform that helps your teams move faster together in the dynamic healthcare ecosystem.

What’s inside

Start anywhere. Scale when you’re ready.

Create personalized journeys to define, drive and strengthen customer relationships.



Orchestration Engine

Learn customers’ preferences for digital and in-person contact. Orchestrate personalized journeys and deploy AI to automate customer engagement processes and nudge field reps to engage in meaningful ways.

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Field Activation

Arm your sales team with CRM-integrated tools that give each field rep a dynamic, personalized call plan and suggestions for how to engage healthcare providers with the right message.

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Omnichannel Next Best Actions

Create a personalized experience for each healthcare provider. AI learns how physicians interact in digital and in-person channels and suggests an appropriate action to take next, integrating with marketing systems to automate seamless workflows.

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Content Personalization

Optimize each touchpoint in your customer journey with bite-sized, modular content blocks fit for emails and other digital channels. AI-powered microtagging workflows put the right touch on each interaction.

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Customer 360

Meet your customers’ evolving needs and preferences. Data from digital and non-digital channels sync up to provide insight about how customers engage with your brands, products and the broader healthcare ecosystem.

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Algo Flow

Run and train ZS industry-tested algorithms from our library, including our next best action and dynamic targeting algorithms. Or develop and incorporate your own algorithms to create something new.

Data Subscriptions

Use the latest propriety ZS data in your models or dashboards. Affinity Monitor® aggregates real-world HCP engagement data to understand channel affinities. Access Monitor™ uses access metrics to learn which doctors open doors to pharma sales reps.

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OUR PRODUCTS

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