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Technology & Telecommunications

Today, telecom and technology leaders are leaning into AI-led business models and enterprise transformation to drive new outcomes.

To realize value, you need a partner with expertise in your industry along with depth in data, analytics, AI and digital solutions. ZS has been working at the intersection of customer experience and high-tech consulting services for 40+ years. We help companies innovate across the enterprise to realize value. Because connection matters.
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Maximize the value of data and AI-ready architectures to turn information into clarity and confidence.
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Reimagine enterprise analytics with a full spectrum of AI solutions that turn your data into insight.
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Translate the potential of your strategies into long-term value and growth for your business and drive transformational change across your enterprise.
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Integrate customer centricity throughout your organization and employ a data-driven customer engagement strategy to drive near-term growth and long-term profitability.
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Technology and telecommunications case studies

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Agentic AI in practice: Choice Hotels, Microsoft and Vanguard, part 1 of 2
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Leaders from Choice Hotels, Microsoft and Vanguard share how they’ve moved agentic AI from experimentation into production and what getting there took.

In this panel’s discussion moderated by Arun Shastri a global leader in ZS’s AI practice, Shawn Seaton (Choice Hotels), Denis Guz (Microsoft) and Sid Ratna (Vanguard) introduce their organizations’ agentic AI journeys and the real work behind deployment at scale.

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Agentic AI in practice: Choice Hotels, Microsoft and Vanguard, part 2 of 2
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How do you prove agentic AI is working and what comes next? In the second half of this discussion, leaders from Choice Hotels, Microsoft and Vanguard get specific about ROI, reusable agent architecture and where they’re placing their bets over the next 12-18 months.

Moderated by Arun Shastri, a global leader in ZS’s AI practice, this conversation features Shawn Seaton (Choice Hotels), Denis Guz (Microsoft) and Sid Ratna (Vanguard).

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