A critical first step is to figure out where to apply AI to gain the most traction and deliver early wins. You need to find the best path forward by considering your company’s business goals, analytical maturity, data access and current capabilities.
AI is a specialized space and requires a specialized skill set. How can you leverage the skills of your current employees, identify new roles, engage teams across your organization, and ensure that AI is accepted and used effectively?
Which AI technology suits your existing tech stack? Should you build it or buy it? Do you go with a tried-and-true vendor or work with a niche company? You need to choose the right technology to get the most out of your AI investment.
AI offers seemingly limitless opportunities for real impact, so where should you start? You need to plan beta tests, create change management strategies and build a road map to take your company from implementation to full organizational integration.
Get end-to-end guidance and support to help you develop, implement and refine your AI strategy, team structure and technology—and the data management strategy to fuel it.
It’s a business truism that personalization improves customer engagement. Use our AI-powered customer affinity prediction to figure out which channels your customers prefer, which messages will truly resonate and when your customers need the information most.
Customers need different information at different stages of the buyer’s journey. Tap into our advanced analytics techniques to plan the optimal sequence of personal and non-personal channels to increase your top-line sales.
While customer journeys are designed to provide an effective long-range engagement plan, the next best action approach provides you with customer engagement predictions that can help guide your engagement plan in near real time.