Pankaj has led large-scale digital transformation initiatives, driving business impact through analytics, cloud and customer experience solutions.

Pankaj has more than 20 years of professional experience, during which he has held diverse leadership roles, including building new technology and industry practices at ZS. He led the development of several innovative commercial solutions that became part of ZS’s product portfolio, and played a key role in advancing the firm’s customer engagement offerings as the head of ZS’s digital products and solutions practice. Currently Pankaj leads ZS’s global technology business across multiple industries, including travel and hospitality, retail, high-tech and the industrial sector.

Pankaj is a digital solutions expert and a recognized leader in the commercial function. He brings a unique blend of deep industry knowledge, functional expertise, technology acumen and data analytics capabilities to design innovative solutions in digital marketing, customer engagement, dynamic pricing and revenue management. While he has deep expertise in healthcare, his experience also spans a range of B2C industries, including retail, travel and hospitality.

Pankaj holds a bachelor’s degree in technology from Indian Institute of Technology, Kharagpur. He has also completed executive programs in both digital transformation from Harvard Business School and leadership from Saïd Business School, University of Oxford.