ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. We leverage our deep industry expertise, leading-edge analytics, technology and strategy to create solutions that work in the real world. With more than 35 years of experience and 7,000-plus ZSers in more than 25 offices worldwide, we are passionately committed to helping companies and their customers thrive.

With ZS, clients have a partner committed to getting it right the first time. We work side by side with clients at every stage to get to the heart of their problem. For more than 35 years, we’ve learned from each success, and we apply our passion to help customers win and grow. Our core differentiators include:

  • Deep industry expertise: ZS leads the way in combining science and hands-on experience to solve the toughest business challenges.
  • Analytics and technology: ZS uses leading-edge analytics and builds robust software solutions to solve clients’ challenges.
  • Solutions that work: It’s about results, not just ideas, so ZS doesn’t stop until the solution works for our clients.

ZS delivers its services and solutions to eight industries via our five capability groups.

 

ZS dominates in life sciences, where the firm began:

  • Pharmaceuticals and biotech
  • Medical technology
  • Health plans

ZS has deep expertise in other industries as well:

  • Financial services
  • High-tech and telecommunications
  • Industrials and business services
  • Private equity
  • Travel and transportation

ZS helps clients with everything from discovery through to commercialization, with the strategy, analytics and technology to enable it. Core areas of expertise include:

 

Strategy & Advisory: New competition, changing market dynamics, evolving customer expectations, and seemingly limitless ways to leverage data and digital technology introduce new opportunity and complexity into an organization’s business strategies. ZS works with clients to analyze their business’s needs, reinvigorate their portfolio and business development strategy, integrate customer and patient insights into organization-wide decision-making, improve customer experiences, digitally transform their business and improve performance to deliver lasting value.

 

Technology & Operations: A digitally oriented business and data-driven decision-making are no longer differentiators on their own. On-demand access to the right data and analytics can be a game changer—if you’re prepared to take advantage of it. ZS provides a broad suite of technology services to help companies reengineer their information strategy by better integrating and operationalizing analytics to drive value at scale, saving companies time and money, while improving employee and customer satisfaction.

 

AI & Analytics: Advanced analytics have become a business requirement, helping companies make more accurate and effective business decisions, and also transforming the way their teams work. ZS brings together artificial intelligence and machine learning with user-centered design and decades of domain expertise to help companies generate actionable customer insights, make more informed commercial decisions and automate tactics—all aimed at improving business performance.


Life Sciences R&D & Medical: While life sciences innovation has delivered significant improvement in patient outcomes, the costs and time to develop new products continue to increase while the commercial success of these products has become more elusive. ZS brings business impact to the science of R&D, helping organizations become more cost-effective in how they develop new products. We also help clients increase the value of their products through stronger real-world evidence, and improve their customers’ knowledge of the therapies through greater scientific engagement and collaboration.

 

Portfolio & Pipeline: A top driver for of shareholder value for many industries is anticipated growth. But growth can be challenging to achieve, and investment decisions are often difficult to make. ZS can help. We help firms reinvigorate their portfolio and business development strategies. From creating pipeline strategies and launch planning to sales forecasting and revenue management, we help firms drive informed decisions to deliver return on portfolio investments.

 

Value & Access: Pricing strategy remains a critical component of a success, but value is paramount in most purchase decisions. And for many companies, measuring, communicating and proving their offerings’ value presents a formidable challenge. In complex markets like life sciences, this problem is compounded by increasing regulations, economic pressures and the need to provide real-world evidence. ZS brings together a unique combination of expertise, multidisciplinary approaches to value, structured frameworks, and analytics to help companies across industries achieve commercial success in a rapidly changing environment.

 

Marketing: Breaking through market noise to drive awareness and preference for brands and offerings has never been harder. ZS can help. Our marketing solutions help organizations target customers more accurately and effectively. By applying AI and machine learning to customer data, we help uncover relevant insights and strategic next steps that guide compelling messages for growth. The result is delivering the right message at the right time and in channels that your customers prefer—helping to ensure the success of your portfolio.

 

Sales: When done right, sales is now an organization-wide effort, requiring cross-functional participation, teams armed with data and actionable insights, modern talent management and motivational strategies, and agile models to meet evolving customer needs at a local level. ZS has decades of experience helping companies cultivate the right mix of roles and skills to meet their business objectives, optimize their resource allocation, deliver on customer value, and deploy sales compensation techniques that motivate salespeople and promote desired changes in behavior. We help clients increase their commercial teams’ effectiveness and, ultimately, improve market share and maximize profit.

The ZS JAVELIN® ecosystem is a complete suite of commercial planning platforms and pre-packaged analytics models. Our software solutions help clients streamline and automate their sales business processes, improve sales decision-making and drive profitability via smarter sales territory management, customer targeting and activity planning; sales compensation plan automation; and fully responsive, user-friendly sales compensation apps for the field.

 

REVO™ analytics meets your needs across all stages of drug development with powerful modules and applications that are beneficial for many teams. Each configurable module is built to solve for specific use cases by geography, considerably speeding up and automating analytics delivery. REVO covers all aspects of analytics from data management to dashboarding to advanced analytics using AI/ML, analytic accelerators and embedded packaged analytics.

 

VERSO™ enables life sciences companies to improve the customer experience by bridging strategic planning and tactical execution. It brings together artificial intelligence and machine learning with user-centered design and domain expertise to help commercial teams generate valuable, actionable customer insights; make insights-driven, well-orchestrated commercial decisions; and automate commercial tactics.

ZS Cares: From philanthropy and volunteering to pro bono consulting, our global ZS Cares program empowers ZS people to apply their unique knowledge and skills to causes they care about. We strive to make a positive difference in the communities where we live and work by using our global capabilities and expertise to partner with local, national and international nonprofit organizations. By making more efficient use of our physical space, leveraging technology and working in close proximity to our clients to limit travel, and reducing waste, we aim to reduce our footprint on the environment. 

Employees

7,000+

 

Global reach

Offices and operations in more than 25 cities across North and South America, Europe and Asia.

 

Executive leadership

 

Chris Wright

Chief Executive Officer

 

Jaideep Bajaj

Chairman

 

Andy Zoltners

Founder

 

Prabha Sinha

Founder