Since she joined ZS in 2006, Namita has worked primarily in the life sciences industry. She leads the global customer models and motivation practice. She is also a member of ZS’s healthcare leadership forum, helping to drive interconnections and partnerships in the complex and evolving healthcare ecosystem.
Namita is an expert in customer model strategy, design and effectiveness. In the last decade, she has been involved in numerous commercial model transformations, focusing on implementing innovations around local healthcare deployments and key account management (KAM) transformations. Namita is co-author of ZS’s book, “KAM Excellence in Life Sciences,” and co-developed ZS’s offerings on first-line manager excellence and sales rep customer engagement quality.
She has been a visiting faculty member at the Kellogg School of Management at Northwestern University and the Indian School of Business to teach sales manager excellence. She has completed hundreds of qualitative customer research interviews, led several focus groups and conducted dozens of observational field rides with sales and KAM personnel.
Namita’s experience prior to ZS includes macroeconomic research for the Council of Economic Advisers in the White House, and she has worked closely with senior advisors to the president and vice president.
Namita holds an MBA from the Fuqua School of Business at Duke University and a bachelor’s degree in politics and economics from Claremont McKenna College.
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