Nine Steps to Tackle Three Common Challenges of Sales Ops Technology Implementations | ZS

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Nine Steps to Tackle Three Common Challenges of Sales Ops Technology Implementations

Arun Balakrishnan and Gokul Gururajan



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Technology and business alignment issues can be expected when executing any large-scale sales ops project, but in our experience, project leaders often give too little attention to three common challenges that can significantly hinder complex implementations.

Scope creep, difficulties integrating the new system with the technology around it, and poor user adoption can be potential showstoppers if not properly thought through and executed.

Best practices can smooth these issues by keeping communication flowing, setting expectations for all stakeholders, and establishing responsibility and accountability to get the project completed. 


About the Experts




Arun Balakrishnan is an Enterprise Architecture Manager in ZS’s Evanston, Ill., office. He works closely with ZS client teams and clients on solutions involving one or more Javelin products and integration with client and external systems. Arun's prior experience at ZS has included developing and supporting Javelin applications in the Incentive Compensation, Forecasting, Alignment, and Call Planning practice areas.




Gokul Gururajan is a Solution Delivery Manager in ZS’s New York office. He works closely with ZS client teams and clients on solutions involving one or more Javelin products and integration with client and external systems. Gokul’s prior experience includes managing ZS’s India-based Javelin implementation pod and managing individual client spaces.