This podcast features Hensley Evans and Gordon Bache sharing their perspectives.


Patient centricity is a topic that has been floating around healthcare organizations for the better part of the last decade. Most healthcare companies have something about patients in their mission statement or vision. However, although the patients are the ultimate customers in the healthcare landscape, they may not always be in the forefront. In this episode we talk with two ZS leaders to hear their perspective on what patient centricity really means and what organizations can do today to become more patient centric.