The call for connected care is not new. Health plans have invested billions of dollars in integrated care models, mobile apps, devices and online portals meant to improve the treatment experience. Yet actually transforming experiences and outcomes has proven frustratingly elusive. Our research with 4,000 U.S. consumers found they still aren’t getting what they want from healthcare: 76% want quicker and easier appointment scheduling; 65% indicate a need for easier billing and insurance processes; and 89% believe easier access to medical records, consolidated in one place, would improve outcomes. Why haven’t the best intentions translated to reality, and what can you do to deliver what people want from their care?
During this webinar, you’ll discover:
- Ideas about what’s working, what’s not and practical steps needed to achieve truly connected care
- Solutions to bridge the trust gap and improve consumer confidence in health plans
- Critical considerations for where to start connecting care