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The 2026 Future of Health Report is here
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HEALTHCARE
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Get the executive summary
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Healthcare systems aren’t designed for today’s AI-empowered consumers
The 2026 research is in from the ZS Impact Institute: Overburdened health systems are still leaving patients feeling uncared for—but pharma, medtech, health plans and healthcare providers can leverage data, technology and AI to build the future of health we all want to see.
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Deliver personalized healthcare experiences
How do we do this for every unique healthcare journey? Context and continuity are key. The answer: Creating zero distance to the patient. We can help you achieve this at scale.
Engage patients before it’s too late
Healthcare consumers are frustrated and creating workarounds outside the system. Our survey respondents said they avoid care until they are sick, and they don’t see value in preventive measures.
Revive healthcare with data, AI and tech
Let’s abandon business as usual to take advantage of emerging solutions. We’ll need these to deliver convenient and personalized experiences that take the burden off patients and help guide them through care.
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The Future of Health
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Healthcare is built for a world that no longer exists
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The 2026 Future of Health Report draws on new data from nearly 10,000 healthcare consumers and healthcare providers across the U.S., Germany and China to reveal a new breed of healthcare consumer. Thanks to AI, they’re better informed, more willing to advocate for themselves and increasingly at risk of leaving in search of a better, more seamless care experience. The report offers leaders across life sciences, health plans and healthcare providers a fact-based roadmap for using AI to rearchitect care around today’s more engaged, empowered healthcare consumer.
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Explore key findings
Explore key findings
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FOH report
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About the ZS Impact Institute
The ZS Impact Institute helps executives in healthcare and beyond understand where the future is headed—and what bold moves to make now. Our flagship studies go beyond the theoretical to inspire leaders to turn ideas into impact that improves life and how we live it. You can count on the flagship studies we publish to give you the perspective you need to drive the decisions that matter. Look for more research studies like the 2026 Future of Health Report to be published through the year.
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In the news
Read how ZS is helping build the future of healthcare.
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AI is pushing healthcare toward a breaking point, ZS research shows
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Read the press release
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
ZS launches the ZS Impact Institute to help leaders navigate industry disruption
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Read the press release
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Scaling AI’s promise in healthcare: The time is now
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Listen to the podcast
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Healthcare sector calls for united federal framework to unlock AI’s full potential
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Read the press release
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HLC proposes path to AI regulation, from simple to strenuous
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International Myeloma Foundation launches Myelo: The first AI-powered responsive chatbot
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Industries we serve
Explore how ZS brings together deep, cross-functional expertise to help healthcare clients improve life and how we live it.
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Pharmaceuticals & Biotech
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Pharmaceuticals and biotech
Solve complex challenges across the research, discovery and commercialization life cycle.
Let’s go
Medical Technology
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Medical technology
Improve commercial effectiveness and accelerate your revenue growth.
Let’s go
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
Health Plans
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Health plans
Pave innovative paths to success in an ever-changing healthcare environment.
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Healthcare Providers
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Make end-to-end connections for patient care, clinical trials and population health.
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Meet our experts
Let’s build the future of health now
The ZS Impact Institute finds opportunities for the healthcare industry to use data, technology and AI to deploy new forms of care that align with what the new self-directed healthcare consumer demands. We offer data-backed solutions to help those across the system build a healthier future for all.
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